Joyce Thompson. Birmingham

• Wait time
• Kindness
• Experience and knowledge
• Facilities

Cancer treatment plan, communication with patient and family, accessibility for questions are all severely lacking. Joyce Thompson is nigh on impossible to get in touch with, she is the only one with no bio on heartland’s directory and no secretary, phone number or email listed. My family member has stage 4 cancer, has been in and out of hospital for falls and other debilitating incidents due to the cancer metastasizing around the spinal area. He hasn’t seen or heard from his oncologist in a long time. We are extremely disappointed in the care Dr Thompson has given as his assigned oncologist.